1. Who we are
cosmoform is a manufacturer of precision 3D terrain tiles. Our contact address is hello@cosmoform.eu. References to "we", "us", or "cosmoform" in this policy refer to the company operating this website.
2. What data we collect
When you place an order we collect your name, email address, shipping address, and phone number. We also collect usage data automatically (pages visited, device type, browser) via standard web analytics. We do not store payment card details — these are handled directly by our payment processor (Stripe).
3. How we use your data
We use your personal data to: process and ship your order; send order confirmations and tracking updates; respond to support enquiries; and, where you have opted in, send product and launch updates by email. We do not sell or share your data with third parties for marketing purposes.
4. Legal basis for processing
We process order data on the basis of contract performance (Art. 6(1)(b) GDPR). We process analytics data on the basis of our legitimate interests in improving the site (Art. 6(1)(f) GDPR). Where you opt in to email marketing, we process on the basis of consent (Art. 6(1)(a) GDPR).
5. Data retention
We retain order data for 7 years for accounting and tax purposes. Email marketing data is retained until you withdraw consent. Analytics data is retained for 12 months.
6. Your rights
Under GDPR you have the right to access, correct, delete, or export your personal data, and to object to or restrict its processing. To exercise any of these rights, email hello@cosmoform.eu. You also have the right to lodge a complaint with your national data protection authority.
7. Cookies
This site uses strictly necessary cookies for cart and session management. We use analytics cookies only with your consent, which can be withdrawn at any time via the cookie settings in your browser.
8. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email to registered customers. The date at the top of this page reflects the most recent update.